>> MIM Speaks
KEEP THE HUMAN TOUCH IN HI-TECH
JULY 30, 2000 -
THE STAR
IT IS without doubt that hi-tech is contributing to the
development of mankind. The recent situation in East Timur is
a good example. The world quickly came to know about the
atrocities there as a good number of email messages, including
some from Malaysia, were sent to world leaders like US
President Bill Clinton.
With all this "technological comfort" and quick linkages, do
we know our neighbours better than our parents did, or are we
becoming so individualistic that even mechanical toys like
Tamagochi give us endless pleasure...and pain?
Speed does matter - in economic competition, it could make or
break one. But in human relationships, one needs to take time
to reflect, ponder, "soak up" and savour.
Technology cannot replace this. I am reminded of the Harvard
Professor Seyyed Hossein Nasr, who spoke about man wanting to
be different. Through science, man thinks he has the answers
to all questions. He wants to climb all the mountains in the
world, if possible, by the most difficult route. In the midst
of it, he forgets to appreciate the beauty of the mountain,
nature and God's handwork.
With regard to sophisticated technology, certain questions
come to mind: Are we "sold" technology that the industry
thinks we need or are we getting what we really want? Are
researchers and scientists beginning to play God, producing
whatever hits their fancy, fighting tooth and nail to outdo
each other, and at the expense of the consumer? Will the world
become a chain of wired offices and people?
Is much of what we see and read about Hi-Tech a mass- media
hype? Could it be that IT and IT-related companies, through
advertisements and sponsorship, sometimes get us to believe
that If you do not quickly get onto the Hi-Tech bandwagon, you
are dead."
Taken up with the "frenzy," how many countries and individuals
acquire Hi-Tech at much cost only to find out that it is
obsolete within a short period of time, or that they really
don't need it?
What is happening to poetry, stories and literature? Are
people still interested in the wisdom of the Ages and
philosophy?
Many people know who Bill Gates is. Can the average teenager,
or, for that matter the average adult, name a philosopher or
thinker?
Of course, one should not blame Hi-Tech for this, Much of it
is our own making. During Shakespeare's time, there were about
200,000 words in the English language, which subsequently grew
to half a million. However, most English- speaking peoples are
using less than 20,000 words, which includes a good dose of
computer lingo.
Is letter writing becoming a lost art with the preponderance
of e- mail? What about stories? Will they be told by an
unknown, not by one's parents? Are we becoming independent of
each other?
In England and elsewhere, people can now listen to a sermon
via the TV as it is too much trouble going to the church.
What about socialising and interpersonal skills - are we
running very short of both?
I am reminded of what W.H. Davies wrote: "What is this life
if, full of care, / We have no time to stand and stare ... /
No time to see in broad daylight / Streams full of stars, like
skies at night .../ A poor life if, full of care, / We have no
time to stand and stare."
Authors John Seely Brown and Paul Duguid say that many of the
predicted outcomes of the digital revolution have proven to be
false. They say that the makers have "tunnel vision" and do
not understand the true complexity of the surroundings in
which the revolution is taking place.
Take, for example, the "paperless office. Paper consumption in
offices, however, has been increasing between 100lbs to 200lbs
a year. Paper, say the authors, has a way of bonding people
and helping them work, communicate and think together. The
authors also believe that distance learning will never replace
the traditional mode, where people can meet and talk to each
other.
We have a new "breed" of teenagers, the "Internet orphans."
They come home, head straight for their rooms and surf the
Internet, moving into a world of their own. Their parents in
the real world keep calling them for dinner. "Yes, coming,"
but there is no sign of them.
Is technology taking charge, making us lose our skills in
small- time "real" hobbies like gardening and fishing? Can man
or woman work without the gadgets in the kitchen, office and
home? Do we find it so difficult to get to the sea that we
need artificial waves in swimming pools?
Many of these gadgets are useful, and help us save time,
energy and expense. But many of them could also cause agony;
we can do just as well without them.
While Hi-Tech is important even inevitable - how much of the
world is it affecting? Across the globe, it is very much an
urban phenomenon.
There is gross disparity amongst countries. How much Hi-Tech
is there in, say, Outer Mongolia, Zaire, Peru, Surinam, China
or Vietnam? Many of these countries are "Hi-Tech have-nots."
Even within countries, there is disparity. In the United
States, it is not equally distributed throughout the country.
According to a recent report, only 11% of Malaysians are
Internet users, much below the world average. Of these users,
65% are in the Klang Valley, 17% in Penang and 15% in Johor.
Other states score single digits.
The Information and Communication Technology is evolving a new
society. There is democratisation of information so long as
you have access to it. It can promote a world where knowledge
is shared. But if it is not handled well, it can further
marginalise the poor economies, emphasising the disparity
among economies.
The people most influenced by Hi-Tech are the young. It can
result in a divide between the young and the old. Younger
people are happy to interact with the computer, leading them
to become poor in social and interpersonal skills. They must
be careful that although they touch many bases, they may end
up having few of the "softer" skills.
From the Industrial Revolution onwards, man has continuously
created more and more complication for himself. Perhaps he
should pause and take the Asian idea of simplicity. Perhaps it
could be his ultimate cure.
Great leaders throughout history, including Buddha,
Al-Ghazali, Confucius and Ghandhi, have spoken of the need for
balance, moderation, harmony and simplicity, We need not burn
the computers, but neither should they become our new "Gods,"
We should seek a balance between the two extremes.
Take the technology we need and preserve our humanness.
Innovation and technology are not Just about machines and
computers; it is about people too. Hi-Tech and Hi-Touch need
not be antagonistic. They can be and should be smart partners
for a better world.
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