TITLE : FACILITATION: PROVIDING OPPORTUNITIES FOR LEARNING

CONTENTS
                                             Page
    Series preface                             ix
    About the series editor                    xi
    Preface                                  xiii
    Acknowledgements                           xv
 
	PART ONE: Working with groups               1
 
    1 Establishing roles                        3
    2 Setting agendas                           7
    3 Matching needs                            11
    4 Congruence                                16
    5 Enabling strategies                       20
 
    PART TWO: Facilitation skills              25
 
     6 Facilitation defined                    27
     7 Facilitation versus manipulation        33
     8 Ustening                                38
     9 The psychology of language              45
    10 Using conflict                          51
    11 Encouraging confusion                   56
 
    PART THREE: Intervention strategies        61
 
    12 Intervention techniques                 63
    13 Silence                                 68
    14 Questions                               72
    15 Monitoring group energy                 77
    16 Enjoying frustration                    83
    17 Supporting progress                     88
 
    PART FOUR: Managing interaction            95
 
    18 Being there                              97
    19 Protecting freedom                       100
    20 Inviting participation                   104
    21 Releasing potential                      107
    22 Empowering action                        112
 
 
    The final exercise-learning outcomes      116
    Appendix 1: Introductions                 119
    Appendix 2: Agenda setting                122
    Appendix 3: People, process, content      124
    Appendix 4: The johari Window             126
    Appendix 5: A safe place for grovkh       129
    Index                                     130