TITLE : BASIC QUALITY IMPROVEMENT.

 
Contents
 
PREFACE				 ix
 
Chapter 1	 AN INTRODUCTION		 1
 
					1A: Where It All Began, 2
					1B: The Expense of Not Doing Things Right, 6
					1C: Building a Stronger Offense, 11
					Review Questions, 14
 
 
Chapter 2	 WE EVOLUTION OF STATISTICAL PROCESS CONTROL	15
 
					2A: Meeting the Challenge, 16
					2B: Continuous Process Improvement, 18
					2C: Statistical Process Control: The Voice of the 	
						Process, 20
					Review Questions, 23
 
 
Chapters 3	 DEFINING PROBLEMS AND SETTING PRIORITIES	24
			
					3A: Collecting Data, 25
					3B: Check Sheets, 26
					3C: Graphs, 30
					3D: Pareto Charts, 32
					Review Questions, 38
 
Chapter 4	 ANALYZING THE PROCESS	39
 
					4A: Variation, 40
					4B: Describing Data Using Histograms, 41
					Review Questions, 52
 
 
Chapters 5	 DESCRIBING DATA USING STATISTICS	 53
 
					5A: Measurves of Location, 54
					5B: Measures of Dispersion, 58
					5C: Measures of Shape, 65
					Review Questions, 68
 
 
Chapters 6	 PREDICTING OUTCOMES AND ESTIMATING POPULATIONS	70
			
					6A: The Theory of Probability, 71
					6B: Norrnal Distribution, 79
					6C: Random Sampling, 85
					6D: The Central Limit Theorem, 87
					Review Questions, 93
 
 
Chapter 7	 PROCESS CAPABILITY AND PRECONTROL CHARTS	95
				
					7A: Process Capability, 96
					7B: Precontrol Techniques, 104
					Review Questions, 113
 
 
Chapter 8 	 CONTROL CHARTS		 115
 
					8A: An Introduction to Control Charts, 116
					8B: Signed Number Review, 126
					Review Questions, 132
 
 
Chapter 9	 VARIABLE CONTROL CHARTS	 133
 
					9A: Variable Control Charts, 	133
					9B: Analyzing and Interpreting the X-R Control 	
						Chart, 144
					Review Questions, 153
 
 
Chapter 10	 ATTRIBUTE CONTROL CHARTS 155
 
					10A: Introduction to Attribute Control Charts, 155
					10B: p and np Control Charts, 157
					10C: c and u Control Charts, 171
					10D: Control Chart Summary, 180
					Review Questions, 184
 
 
Chapter 11	 DETERMINING THE CAUSE		 186
 
					11A: Cause-and-Effect Diagrams, 187
					11B: Scatter Diagrams, 196
					Review Questions, 207
 
 
Chapter 12 CONTINUOUS PROCESS IMPROVEMENT	209
 
 
GLOSSARY 214
 
Appendix SYMBOLS AND FORMULAS 217
 
INDEX	227