TITLE : KNOWLEDGE FOR ACTION: A GUIDE TO OVERCOMING BARRIERS TO ORGANIZATIONAL CHANGE.

 
Preface  xi
 
The Author  xvii
 
Introduction: Action and Learning  13
 
Part One: Uncovering Roadblocks to Improvement  13
 
1.  Ineffective Learning in Organizations    15
2.  Defensive Routines That Limit Learning  49
 
Part Two: Diagnosing and Intervening in the Organization  67
 
3.  Step One: Interview and Observe the Players  73
4.  Step Two: Organize the Findings for Learning and Action  90
5.  Step Three: Conduct Meaningful Feedback Sessions  109
6.  Step Four: Facilitate the Change Seminar with Live Cases  132
 
Part Three: Using Key Learnings to Solve Problenx Situations  151
 
7.  Explosive Relationships: Stopping Button Pushing  157
8.  Mistrust: Overcoming Resentment and Rebuilding Trust  169
9.  New Team Leadership: Managing the Clash of
    Expectations and Needs  184
10. CEO's Performance Review: Getting Feedback from Below  202
11. Managing Exchanges That Could Go Ballistic:Discussing and
    Correcting Out-of-Control Routines  219
12. Conclusion: A Model for Change and Improvement  242
 
    Appendix: Design Causality: Explaining, Acting On,
    and Integrating Diverse Perspectives  249
 
    References  287
 
    Index  303