TITLE : KNOWLEDGE-BASED SYSTEMS FOR MANAGEMENT DECISIONS.*

CONTENTS
 
PREFACE  xiii
 
1 INTRODUCTION  1
 
Part 1 Knowledge-Based Systems
 
2 KNOWLEDGE-BASED SYSTEMS: WHAT THEY ARE AND HOW THEY WORK  17
3 STRUCTURED SITUATION ANALYSIS  36
4 DESIGNING AND DOCUMENTING A SYSTEM  61
5 PUTTING KNOWLEDGE-BASED SYSTEMS ON COMPUTER: USING M.1 AND EXSYS  88
6 PUTTING KNOWLEDGE-BASED SYSTEMS ONTO THE COMPUTER: USING LEVEL FIVE,
  1ST-CLASS, AND VP-EXPERT  111
7 PUTTING KNOWLEDGE-BASED SYSTEMS ON COMPUTER: USING GURU AND OTHER
  DEVELOPMENT TOOLS AND TECHNIQUES  143
 
 
Part 2 Developing Knowledge-Based Management Systems in Specific
       Business Areas
 
8 A PERSONAL INVESTMENT PLANNING  160
9 A COMMERCIAL LOAN APPROVAL SYSTEM  187
10 A CAPITAL INVESTMENT PLANNING SYSTEM  213
11 AN EXTERNAL AUDITING SYSTEM  233
12 AN ACCOUNT ASSIGNMENT SYSTEM  253
13 A CUSTOMER SERVICE REPRESENTATIVE SYSTEM  274
14 A COMPUTER CONFIGURATION SYSTEM  299
15 AN INSURANCE CLAIM EVALUATION SYSTEM  324
16 AN INVENTORY PLANNING SYSTEM  347
17 AN ENTREPRENEURIAL NEW VENTURE PLANNING SYSTEM  369
18 A SYSTEM FOR DETERMINING MARKETING STRATEGY: INTERNATIONAL
   AFFILIATES  396
19 A MEDIA STRATEGY SELECTION SYSTEM  417
20 A SALES QUOTA DEVELOPMENT SYSTEM  448
21 A SYSTEM FOR DEVELOPING STRATEGIC COMPANY OBJECTIVES  462
22 A CAREER STRATEGY PLANNING SYSTEM  486
 
Part 3 Appendixes
 
A THE NATURE AND EVALUATION OF COMMERCIAL EXPERT SYSTEM BUILDING
TOOLS,
William B. Gevarter  507
 
B SELECTING A SHELL, Ronald Citrenbaum, James R. Geissman, and Roger
Schultz  537
 
C KNOWLEDGE ACQUISITION IN THE DEVELOPMENT OF A LARGE EXPERT SYSTEM,
David S. Prerau  552
 
D THE PROBLEM OF EXTRACTING THE KNOWLEDGE OF EXPERTS FROM THE
PERSPECTIVE OF EXPERIMENTAL PSYCHOLOGY, Robert R. Hoffman  568
 
E EXPERT SYSTEM VERSUS CREDIT FRAUD, Alan Alper  590
 
F EXPERT SYSTEMS FOR LEGAL DECISION MAKING, Donald A.
Waterman, Jody Paul, and Mark Peterson  593
 
BIBLIOGRAPHY  611
 
SOURCES FOR SERVICES AND SOFTWARE REFERRED TO IN THE BOOK  614
 
INDEX  619