TITLE : FACE TO FACE: A PRACTICAL GUIDE TO INTERACTIVE SKILLS. 2ND ED.

 
Contents
 
Preface  v
 
1 Introducing behaviour  1
 
2 Situations, objectives and behaviour  17
 
3 Excercises in behaviour recognition  36
 
4 Developing realistic objectives  57
 
5 How to analyse behaviour  78
 
6 Exercises in behaviour analysis  100
 
7 How to shape other people's behaviour  132
 
8 Non-verbal behaviour  154
 
9 How to plan behaviour  169
 
10 What is interactive competence?  196