TITLE : BANK MANAGER'S HANDBOOK: A GUIDE TO BRANCH MANAGEMENT, THE.

 
Contents
 
Preface iv
Introduction  vi
 
PART ONE Foundations of branch management  1
1 In anticipation of branch management
2 On arrival
3 Bank relationships
 
PART TWO The borrowing customer  33
4 The borrowing customer - general considerations
5 The personal borrower
6 The business account borrower
7 Security
8 Bad and doubtful debts
 
PART THREE General branch management  133
9 General aspects of branch management
10 Managing staff
11 Premises
12 Marketing
13 The competitive environment
14 Future promotion
 
Index  181