TITLE : BASIC BUSINESS LOGISTICS: TRANSPORTATION MATERIALS MANAGEMENT PHYSICAL DISTRIBUTION. 2ND ED

Preface ..........................................................ix
 
PART I
A Perspective of Logistics
 
1 Logistics-An Essential Business Function .......................1
  The logistics concept in the business firm .....................2
  Business logistics defined .....................................6
  Tracing logistics trends ......................................10
  Logistics' place in the firm ..................................18
  Logistics in service firms ....................................20
  Summary .......................................................20
 
2 Physical Distribution .........................................23
  Nature of physical distribution management ....................23
  Three important concepts ......................................27
  Physical distribution versus other functional areas ...........31
  Physical distribution in a few firms ..........................34
  Summary .......................................................37
 
3 Materials Management ..........................................40
  Nature of materials management ................................40
  A contrasting example .........................................50
  Summary .......................................................52
 
PART 11
The External Forces
 
4 Customer Service ..............................................55
  What is logistics customer service? ...........................55
  Why is customer service important? ............................58
  Managing customer service .....................................61
  Setting a service policy ......................................67
  Planning for service contingencies ............................68
  Summary .......................................................71
 
5 The Product ...................................................75
  What is the logistics product? ................................75
  The 80-20 curve ...............................................78
  Product characteristics .......................................80
  Product packaging .............................................84
  Pricing .......................................................85
  Summary .......................................................93
 
PART 111
The Logistics Mix and Operations
 
6 The Transportation System ....................................97
  Importance of an inexpensive transportation system ...........97
  Scope of the transportation system ...........................100
  Service choices and performance characteristics ..............114
  Single-service choices .......................................120
  Coordinated services .........................................125
  Agencies and small-equipment services ........................127
  Company-control led transportation ...........................128
  International transportation .................................128
  Summary ......................................................130
 
7 Transportation Regulation and Rates ..........................134
  Transport regulation/deregulation ............................134
  Transportation cost characteristics ..........................141
  Rate profi les ...............................................147
  Line-haul rates ..............................................150
  Special-service charges ......................................160
  Private-carrier costing ......................................164
  Establishing and changing rates ..............................165
  Summary ......................................................166
 
8 Traffic Management ...........................................169
  Carrier selection ............................................169
  For-hire carrier-management ..................................171
  Privately control led transportation .........................179
  Summary ......................................................185
 
9 Product Storage and Warehousing ..............................192
  Need for space ...............................................192
  Site selection ...............................................195
  Sizing the facility ..........................................196
  Warehousing alternatives .....................................198
  Summary ......................................................207
 
10 Product Handling and Packaging ..............................210
   Materials handling ..........................................211
   System-design choices .......................................229
   Packaging ...................................................232
   Summary .....................................................237
 
11 Inventory Management ........................................242
   Reasons for inventories .....................................242
   An inventory perspective ....................................245
   Basic inventory-control features ............................248
   Inventory control in practice ...............................265
   Summary .....................................................269
 
12 Acquisition and Production Scheduling .......................273
   Production scheduling .......................................273
   Acquisition .................................................286
   Summary .....................................................292
 
13 Order Entry and Processing ..................................297
   The nature of order entry and processing ....................298
   The activities of an order entry system .....................303
   Design alternatives .........................................305
   Operating procedures ........................................310
   Summary .....................................................312
 
PART IV
Managing the Activity Mix
 
14 Information for Logistics Planning ..........................315
   Scope of the information system .............................316
   Getting the facts ...........................................322
   Operations of the information system ........................326
   Information outputs .........................................331
   Information system examples .................................332
   Summary .....................................................335
 
15 Planning for Goods Movement .................................339
   Nature of the planning problem ..............................340
   Principles for good planning ................................345
   Concepts for system planning ................................349
   Computer methods for logistics-system design ................361
   Risk in the logistics channel ...............................366
   Summary .....................................................368
 
16 Operating the Logistics System ..............................372
   Organizing the logistics effort .............................372
   Organizational choices ......................................375
   Controlling the logistics effort ............................389
   Summary .....................................................397
 
PART V
The Future of Logistics
 
17 A Search for Tomorrow .......................................401
   Environment overview ........................................401
   Geographic trends ...........................................402
   Cost trends .................................................403
   Computer technology .........................................405
   Raw-material availability ...................................407
   Domestic logistics ..........................................407
   International logistics .....................................413
   Emerging areas of opportunity ...............................420
   Summary .....................................................423
 
   Index	....................................................429