TITLE : SECRETARIAL ADMINISTRATION AND MANAGEMENT.

 
Preface  viii
 
1 FOUNDATIONS OF SECRETARIAL WORK 1
 
2 ORGANIZATION STRUCTURE AND OFFICE ENVIRONMENT 18
 
3 WORK ORGANIZATION AND TIME MANAGEMENT 42
 
4 HUMAN AND PUBLIC RELATIONS FUNCTIONS 69
 
5 PROFESSIONALISM AND ETHICS 96
 
6 TYPEWRITING-A BRIEF REVIEW OF SUPPLIES AND TECHNIQUES 112
 
7 DICTATION AND TRANSCRIPTION 143
 
8 COMPOSITION AND THE ADMINISTRATIVE ASSISTANT 170
 
9 MAIL MANAGEMENT AND SHIPPING SERVICES 193
 
10 WORD-PROCESSING ORGANIZATION, EQUIPMENT,
   AND CONCEPTS 213
 
11 REPROGRAPHICS 231
 
12 DATA-PROCESSING CONCEPTS 244
 
13 TELECOMMUNICATIONS 265
 
14 RECORDS ORGANIZATION 284
 
15 ALPHABETIC INDEXING 312
 
16 EFFECTIVE RECORDS MANAGEMENT 349
 
17 BUSINESS TRAVEL 371
 
18 MEETINGS, CONFERENCES, AND CONVENTIONS 398
 
19 BASIC ACCOUNTING PRINCIPLES AND PROCEDURES 429
 
20 FINANCIAL MANAGEMENT 458
 
21 INSURANCE AND REAL ESTATE 476
 
22 SEEKING EMPLOYMENT 493
 
23 THE ADMINISTRATIVE ASSISTANT AS SUPERVISOR 517
 
APPENDIX 536
 
References Sources  536
Samples of Business Letter Styles  540
 
GLOSSARY 544
 
INDEX 551