TITLE : LEADING THROUGH CONFLICT: HOW SUCCESSFUL LEADERS TRANSFORM DIFFERENCES INTO OPPORTUNITIES.

 
Acknowledgements												vii
 
Forward 														ix
 
Introduction: Leadership and Conflict							1
 
 
Part I:	THREE FACES OF LEADERSHIP
 
	1	The Demagogue											17
	2	The Manager												31
	3	The Mediator											47
 
 
Part II:	EIGHT TOOLS FOR THE LEADER AS MEDIATOR
 
	4	Integral Vision											61
	5	Systems Thinking										81
	6	Presence												97
	7	Inquiry													119
	8	Conscious Communication									141
	9	Dialogue												167
	10	Bridging												189
	11	Innovation												207
 
 
	Conclusion: Transforming Conflict Into Opportunity			225
	Appendix: When Conflict Erupts- Guidelines
			  in Times of Crisis								235