TITLE : MANAGEMENT SKILLS: A JOSSEY-BASS READER. 1ST ED.

 
Preface.
 
Acknowledgments.
 
PART ONE:	What Makes a Great Manager? 					1
 
Chapter	1	Leadership Is Authenticity, Not Style 			3
		 	BILL GEORGE
 
Chapter 2	Credibility Is the Foundation of Leadership 	21
			JAMES M. KOUZES, BARRY Z. POSNER.
 
Chapter 3	Management vs. Leadership						41
			WARREN BENNIS, BURT NANUS.
 
Chapter	4	Rounding Out the Manager's Job					53
			HENRY MINTZBERG
 
Chapter	5	The New Managerial Work							91
			ROSABETH MOSS KANTER
 
Chapter	6	The Postcapitalist Executive:					113
			An Interview with Peter F. Drucker
			T GEORGE HARRIS
 
 
PART TWO:	Creating and Shaping the Work Environment		131
 
Chapter	7	Seven Practices of Successful Organizations		133
			JEFFREY PFEFFER
 
Chapter	8	Hire the Right People							177
			EDWARD E. LAWLER III
 
Chapter	9	Managing the Interview Process 					201
			RICHAURD CAMP, MARY E. VIELHABER,
			JACK L. SIMONETTI
 
Chapter 10	Employment Law from a Manager's Perspective		225
			DANA M. MUIR
 
Chapter 11	Pick Relevant Metrics							256
			DOUGLAS K. SMITH
 
Chapter	12	How Change Really Comes About					279
			ROSABETH MOSS KANTER, BARRY A. STEIN,
			TODD D. JICK
 
Chapter	13	Learning to Lead Change: The New				315
			Principles for CEOs and Companies
			DAVID A. NADLER, WITH MARK B. NADLER
 
 
PART THREE:	Communicating, Leading, and Motivating People	329	
 
Chapter 14	The Manager as Politician						331
			LEE G. BOLMAN, TERRENCE E. DEAL
 
Chapter 15	Artful Listening								356
			STEVEN B. SAMPLE
 
Chapter	16	Establish Competence and Build Trust			373
			TERRY PEARCE
 
Chapter	17	Read People: Identifying Emotions				396
			DAVID R. CARUSO, PETER SALOVEY
 
Chapter	18	The Seven Essentials of Encouraging				406
			JAMES M. KOUZES, BARRY Z. POSNER
 
Chapter 19	Motivating and Satisfying						423	
			Excellent Individuals	
			EDWARD E. LAWLER III
 
Chapter	20	How to Give Feedback							450
			HARVEY ROBBINS, MICHAEL FINLEY
 
Chapter	21	Developmental Relationships						458
			CYNTHIA D. McCAULEY, CHRISTINA A. DOUGLAS
 
 
PART FOUR:	Getting the Work Done							475
 
Chapter	22	The Call for Results							477
			CLINTON O. LONGENECKER, JACK L. SIMONETTI
 
Chapter 23	Operating Within the Realities					488
			of Organizational Life
			J. DAVIDSON FRAME
 
Chapter	24	Solving the Problem of Bad Meetings				521
			PATRICK LENCIONI
 
Chapter 25	Politically Astute Negotiating					546
			KATHLEEN KELLEY REARDON
 
Chapter 26	Deal with Your Crises							564
			PATRICK J. McKENNA, DAVID H. MAISTER
 
 
PART FIVE:	Leading Complex Organizational Processes		577
 
Chapter	27	Dealing with Conflict							579
			MARICK F. MASTERS, ROBERT R. ALBRIGHT
 
Chapter 28	Overcoming the Five Dysfunctions				606
			of a Team
			PATRICK LENCIONI
 
Chapter	29	Myths and Realities of Leading					631
			Virtual Teams
			DEBORAH L. DUARTE, NANCY TENNANT SNYDER
 
Chapter 30	Building Companies Where Innovation				659
			Is a Way of Life
			ROBERT I. SUTTON
 
 
PART SIX:	Sustaining the Great Manager					685
 
Chapter	31	Leading from Within								687
			PARKER J. PALMER
 
Chapter	32	Reflective Action								705
			ROBERT E. QUINN
 
Chapter	33	From Success to Significance					721
			DAVID BATSTONE
 
Chapter	34	If Not Me, Then Who?							726
			If Not Now, When?
			BILL GEORGE
 
Notes and References										731
 
Name Index													750
 
Subject Index												755