TITLE : KEY PERFORMANCE INDICATORS: DEVELOPING, IMPLEMENT- ING, AND USING WINNING KPI'S.

 
                             Contents
 
Preface																 ix 	
 
Acknowledgments														 xv
 
Chapter 1     Introduction											  1
              Key Result Indicators									  2 								
			  Key Perfomance Indicators								  3	
              Management Models That Have a Profound
              Impact on KPIs										 10				
              Definitions											 14
 
Chapter 2     Foundation stones for implementing
              Key Performance Indicators							 19
              Four Foundation Stones Guiding The Development
              and Use of KPIs									     20
              Defining Vision, Mission, and Strategy  				 25
              How To Implement Winning KPIs in 16 Weeks				 26	
 
Chapter 3     Developing and Using KPIs: A 12-Step Model			 37
   Step 1:    Senior Management Team Commitment						 39
   Step 2:    Establishing a "Winning KPI" Project Team				 44
   Step 3:    Establish a "Just Do It" Culture and Process			 49
   Step 4:    Setting Up a Holistic KPI Development Strategy		 54
   Step 5:    Marketing the KPI System to All Employees				 61
   Step 6:    Identifying Organization-Wide Critical
              Success Factors										 65
   Step 7:    Recording Perfomance Measures in a Database			 72
   Step 8:    Selecting Team-Level Perfomance Measures				 77
   Step 9:    Selecting Organizational "Winning KPIs"				 85
   Step 10:   Developing the Reporting Framework at All Levels
88
   Step 11:   Facilitating the Use of Winning KPIs					 94
   Step 12:   Refining KPIs to Maintain Their Relevance		   	    100
 
Chapter 4     KPI Team Resource Kit									105
              Using This Resource Kit								105
   Step 1     Worksheet: Senior Management Team Commitment			106
   Step 2     Worksheet: Establishing a Winning KPI Team			112
   Step 3     Worksheet: Establish a "Just Do It" Culture
                         for This Project							116
   Step 4     Worksheet: Setting Up a Holistic KPI
                         Developing Strategy						119
   Step 5     Worksheet: Marketing the KPI System to All
                         Employees									125
   Step 6     Worksheet: Identifying Organization-Wide CSFs			132
   Step 7     Worksheet: Comprehensive Recording of Measures
                         within the Database						140
   Step 8     Worksheet: Selecting Team Perfomance Measures			140
   Step	9     Worksheet: Selecting Organization-Wide
                         "Winning KPIs"								142
   Step 10    Worksheet: Developing Display, Reporting, and
                         Review Frameworks at All Levels			151
   Step 11    Worksheet: Facilitating the Use of KPIs				152
   Step 12    Worksheet: Refining and Modifying KPIs to
                         Maintain Their Relevance					159
 
Chapter 5     Templates for Reporting Perfomance Measures			165
              Reporting Key Result Indicators in "Dashboard"
              to the Board											166
              Reporting Perfomance Measures to Management			173
              Reporting Perfomance Measures to Staff				176
              Graph Format Examples									180
 
Chapter 6    Facilitator's Resource Kit 							189
             Remember the Fundamentals								190
Appendix     Perfomance Measures Database							201
 
Index																233