TITLE : FIVE KEY PRINCIPLES OF CORPORATE PERFORMANCE MANAGEMENT.

Contents
 
Acknowledgements
xiii
 
Chapter 1	Introduction: Five Key Principles of Corporate
            Performance Management									  1	
            Best Practice Award Winning Enterprise Cases
1
            Why Read This Book?										  2 	
            Principle 1: Establish and Deploy a CPM Office
            and Officer												  4
            Integrating Principles 2 through 5 CPM Processes
            and Methods  									          6              		
            Summary													  7
            My Promise												  9
 
Chapter 2	Why Do Most Companies Fail to Implement Their
            Strategies												 10
            Four Barriers to Strategy Implementation				 10
            Industry Clock Speed: A New Consideration to
            Implementing Strategy									 16
            Top Five Blockers to CPM Project and Process Success	 19
            Summary													 23
 
Chapter 3	Research and the Five CPM Principles,
            a Best Practice Model 									 25
            Principle 1: Establish and Deploy CPM Office
            and Officer												 26
            Crown CPM Office and Officer Is Born
29
            CPM Research
29
            High Performing Organizations
32
            Principle 1: Establish and Deploy CPM Office
            and Officer
33
            Principle 2: Refresh and Communicate Strategy			 33
            Principle 3: Cascade and Manage Strategy				 33
            Principle 4: Improve Performance						 35
            Principle 5: Manage and Leverage Knowledge Summary
36
 
Chapter 4	Principle 1: Establish and Deploy CPM Office
            and officer												 39
            Crown Castle International: Best Practice Case
41
            City of Coral Springs: Best Practice Case
47
            Tennessee Valley Authority: Best Practice Case
49
            Medrad: Best Practice Case
53
            Serono: Best Practice Case
55
            LB Foster Company: Best Practice Case
58
            Florida Department of Health: Best Practice Case
62
            American Red Cross: Best Practice Case
64
            Bronson Methodist Hospital: Best Practice Case
68
            Ricoh Best Practice: Best Practice Case
72
            Keycorp: Best Practice Case
77
            Sprint Nextel: Best Practice Case
80
 
Chapter 5	Principle 2: Refresh & Communicate Strategy              85
            Pareto Inc.: Foundational Strategy Map Case
87
            Crown Castle International: Best Practice Case
93
            City Of Coral Springs: Best Practice Case
97
            Tennessee Valley Authority: Best Practice Case
103
            Medrad: Best Practice Case
107
            Serono: Best Practice Case
115
            LB Foster Company: Best Practice Case
118
            Florida Department of Health: Best Practices Case
128
            American Red Cross: Best Practice Case
131
            Bronson Methodist Hospital: Best Practice Case
133
            Ricoh Best Practice : Best Practice Case
140
            Keycorp: Best Practice Case
144
            Sprint Nextel: Best Practice Case
151
 
Chapter 6 	Principle 3: Cascade and Manage Strategy                161
            Pareto Inc: Balanced Scorecard Introduction				163
            Crown Castle International: Best Practice Case 			166
            City Of Coral Springs Best Practice Case
170
            Tennessee Valley Authority: Best Practice Case Study
175
            Medrad: Best Practice Case
183
            Serono: Best Practice Case
192
            LB Foster ? Best Practice Case
199
            Florida Department of Health: Best Practice Case
203
            American Red Cross: Best Practice Case
213
            Bronson Methodist Hospital: Best Practice Case
221
            Ricoh: Best Practices Case
233
            Keycorp: Best Practice Case
238
            Sprint Nextel: Best Practices Case
246
 
Chapter 7	Principle 4: Improve Performance						252
            Introduction to Six Sigma								254
            Crown Castle: Best Practices Case 						257
            City Of Coral Springs: Best Practice Case				265
            Tennessee Valley Authority: Best Practice Case 			277	
			Medrad: Best Practice Case 								278
			LB Foster: Best Practice Case 							290
			Florida Department of Health: Best Practice Case 		306
            American Red Cross: Best Practice Case 					310
            Bronson Methodist Hospital: Best Practice Case 			311
            Ricoh: Best Practices Case 								328
            Houston Chronicle: Best Practices Case					331
 
Chapter 8	Principle 5: Manage & Leverage Knowledge				337
            Crown Castle: Best Practice Case 						338	
			City of Coral Springs: Best Practice Case 				345
            Tennessee Valley Authority: Best Practice Case 			346
			Medrad: Best Practice Case 								349
			Florida Department of Health: Best Practice Case 		351	
			American Red Cross: Best Practice Case 					353
			Bronson Methodist Hospital: Best Practice Case 			354
			Ricoh: Best Practices Case 								359
			Raytheon Company: Best Practice Case					360
 
Chapter 9	Five Principles Self-Diagnostic and CPM
            Research Resources										369
			CPM Diagnostic: Three Easy Steps						370
			CPM Research Resources									372
 
Index																379