TITLE : KNOWLEDGE MANAGEMENT TOOLKIT: PRACTICAL TECHNIQUES FOR BUILDING A KNOWLEDGE MANAGEMENT SYSTEM.

PREFACE															  xxiii
ACKNOWLEDGEMENTS													xxv
 
PART I	THE RUBBER MEETS THE ROAD	
1	Introduction													3
2	The Knowledge Edge												23
3	From Information to Knowledge									55
 
PART II		THE ROAD AHEAD : IMPLEMENTING KNOWLEDGE MANAGEMENT
4	The 10-Step KM Road Map											99
 
PART IIA	THE FIRST PHASE : INFRASTRUCTURAL EVALUATION & LEVERAGE
5	The Leveraged Infrastructure									115
6	Aligning Knowledge Management & Business Strategy				146
 
PART IIB	THE SECOND PHASE : KM SYSTEM ANALYSIS, DESIGN & DEVELOPMENT
7	Infrastructural Foundations										197
8	Knowledge Audit and Analysis									240
9	Designing the KM Team											272
10	Creating the KM System Blueprint								292
11	Developing the KM System										324
 
PART IIC	THE THIRD PHASE : KMS DEPLOYMENT
12	Prototyping and Deployment										370
13	The CKO and Reward Structures									392
 
PART IID	THE FINAL PHASE & BEYOND : MEASURING ROI & PERFORMANCE
14	Metrics for Knowledge Work										409
15	Case Studies													451
 
PART III	SIDE ROADS : APPENDICES			
Appendiz A : The Knowledge Management Assessment Kit				467
Appendix B : Alternative Schemes for Structuring the KM System
			 Front End												499
Appendix C : Softare Tools											507
Appendix D : Resources on the Web									537
 
ENDNOTES AND BIBLIOGRAPHIC REFERENCES								549
GLOSSARY															589
INDEX																595
ABOUT THE CD														612