TITLE : E-BUSINESS BEST PRACTICES: LEVERAGING TECHNOLOGY FOR BUSINESS ADVANTAGE.

 
Preface
 
Introduction
                     Thinking outside-in
                     Technology Churn
                     Business Asset Management
		
					 Process Demolition
 
Chapter	1	         E-Business Landscape
 
		
					 Browser/Server
	
					 Clickstrearn Farming
                     Everything's a URL
		
				     Event-Aware Enterprises
	
					 Four Faces of the tnternet
                     Integration Rules
				
					 ISP to ASP to BSP
		
					 Matchmaking
			
					 Portals on the World
		
					 Document-level AP15
 
 
Chapter 2	         E-Business Management: Going Beyond ERP
 
                     Rationale for ERP
		
					 The Drawbacks of ERP
                     ERP Reality Check
                     Extended ERP
		
					 Extended ERP versus EAM
	
					 Future of ERP
	
					 Application Frameworks
 
 
Chapter 3		     Monitor to Manage: Enterprise Positioning System
 
                     Business Monitoring
                     Implementing Business Monitoring
		
					 E-Businen Analytics
 
Chapter 4            Collaborate to Compete
 
                     Technology of Collaboration
	
					 Collaboration Servers
                     lnternet as Intermediary
	
					 Virtual Markets
					 Niche Communities
		
					 One-to-Many Collaboration Chains
			
					"Virtual" Applications
 
Chapter 5           Customer Relationship Management
	
 
					World of CRM
		
					Positioning CRM Technology
		
					CRM: Target, Acquire, and Retain
		
					The Importance of ERP Integration
			
					Closed-Loop ECRM
 
Chapter 6           E-Procurement
 
                    E-Procurernent: Process, Costs, and Roles
			
					Operational Resource Procurement
	
					Collaborative E-Procurement
 
Chapter 7           Knowledge Management
	
					The KM Landscape
		
					Data Sources
		
					Information Warehouses
		
					Disseminating Knowledge
			
					Enhancing Knowledge
			
					Knowledge Technology
 
Chapter 8           Digital Asset Management
 
					Portals: Gateways to Digital Assets
			
					Portal Variants
				
					Departmental Portals
		
					Business Partner Portals
			
					Message Management                                          	
 
Chapter 9         Software as Service
	
                  Build, Buy, or Broker
		
				  From ISP to BSP
				  ASPs
                  BSPs
 
Chapter 10        XML Everywhere
 
                  Understanding XML
		
				  XML and EDI
                  XML as Document API
                  XML and Business Process Reengineering
 
 
Chapter 11       Hackett Benchmarking Solutions on Best Practices
 
                 Hackett on Finance
                 Hackett on Human   Resources
                 Hackett on IT
                 Hackett on Planning and
                 Performance Measurement
                 Hacketk on Procurement
                 Hackett on E-Business
 
Selected Readings
 
Glossary
 
Index