TITLE : KNOWLEDGE MANAGEMENT SYSTEMS: THEORY AND PRACTICE

CONTRIBUTORS														x
FIGURES AND TABLES													xii
 
INTRODUCTION														1
Stuart Barnes
 
FEATURES OF THE BOOK												3
STRUCTURE OF THE BOOK												4
REFERENCES															10
 
PART 1 : EXPERIENCES IN KNOWLEDGE MANAGEMENT SYSTEMS PRACTICE
 
1	KNOWLEDGE MANAGEMENT SYSTEMS : ISSUES, CHALLENGES & BENEFITS	15
	Maryam Alavi, Dorothy E. Leidner
	
	Introduction													15
	Knowledge, Knowledge Management & knowledge Management Systems	16
	Methodology														18
	Study Findings													19
	Discussion														26
	Conclusion														29
	Acknowledgement													29
	References														30
	Appendix : Knowledge Management  Questionnaire					32
 
2	SHARING TACIT KNOWLEDGE : A CASE STUDY AT VOLVO					36
	Dick Stenmark
 
	Introduction													36
	The Problem with Externalizing Tacit Knowledge					37
	The Tacitness of Professional Interests							38
	A New Perspective on Retrieval Systems							40
	The Site and Research Method									41
	Field Results													42
	Discussion														44
	Conclusions														46
	Acknowledgements												47
	References														47
 
3	KNOWLEDGE MANAGEMENT IN VIRTUAL ORGANIZATIONS :
		EXPERIENCES AT SIGMA										49
	Birgit Lemken, Helge Kahler, Marcus Rittenbruch
	
	Introduction													49
	Virtual Organizations											50
	Challenges to Knowledge Management								52
	Sigma - A Team-Oriented Virtual Organization					54
	The Interaction of Technology and Culture						60
	Conclusion														61
	References														62
 
4	MANAGING INFORMATION OVERLOAD IN THE HEALTH SECTOR : THE
		WaX ACTIVELIBRARY SYSTEM									64
	Claire O'Brien, Rudolf Hanka, Iain Buchan, Heather Heathfield
	
	Introduction													64
	The WaX ActiveLibrary											66
	The Knowledge Content in WaX									71
	Evaluating WaX													74
	Conclusions														79
	References														80
	
5	KNOWLEDGE MANAGEMENT IN THE PROFESSIONS : A STUDY OF IT
		SUPPORT IN LAW FIRMS										82
	Petter Gottschalk
 
	Introduction													82
	Aspects of the Research 										83
	Initial Field Study												85
	The Research Model												86
	Research Methodology											87
	Research Results												88
	Discussion														91
	Conclusions														92
	Acknowledgement													93
	References														93
	
PART 2 : DESIGNING ENTERPRISE KNOWLEDGE MANAGEMENT SYSTEMS
ARCHITECTURE
 
6	A MULTI-LAYER ARCHITECTURE FOR KNOWLEDGE MANAGEMENT SYSTEMS		97
	Ulrich Frank													
 
	Introduction													97
	Knowledge Management Systems and Information Systems			98
	The Architecture 												101
	Knowledge Management as a Permanent Process						108
	Conclusions														110
	References														110
 
7	MANAGING KNOWLEDGE IN DECENTRALIZED HETEROGENEOUS CORPORATIONS	112
	Ulrike Baumoel, Reinhard Jung, Robert Winter
 
	Introduction													112
	Management Holdings												113
	The Data-Warehousing Process									116
	Reference Models												119
	Management Middleware											121
	Conclusion														126
	Acknowledgement													126
	References														126
 
8	WEB-BASED KNOWLEDGE MANAGEMENT SUPPORT FOR DOCUMENT COLLECTIONS	128
	Mark Ginsburg, Ajit Kambil
 
	Introduction													128
	Critical Issues in the Design of KMSS							129
	Challenges of Designing a Web-Based Document KMSS				130
	Annotate : A Web-Based Document KMSS							134
	Annotate System Architecture									138
	Evaluating the Annotate System									140
	Conclusions														142
	Acknowledgement													143
	References														143
 
9	ENTERPRISE INFORMATION INFRASTRUCTURES FOR ACTIVE, CONTEXT-
		SENSITIVE KNOWLEDGE DELIVERY								146
	Andreas Abecker,Ansgar Bernadi,Knut Hinkelmann,Michael Sintek
 
	Introduction													146
	KnowMore Knowledge Sevices at a Glance							148
	Realization of the KnowMore System								152
	Discussion														157
	Acknowledgement													159
	References														159
 
10	COMBINING DATA FROM EXISTING COMPANY SOURCES : ARCHITECTURE
		AND EXPERIENCES												161
	Jari Vanhanen, Casper Lassenius, Kristian Rautiainen
 
	Introduction													161
	Architecture													163
	Experiences														170
	Conclusions														175
	References														175
 
PART 3 : IMPLEMENTING KNOWLEDGE MANAGEMENT SOLUTIONS
 
11	KNOWLEDGE MANAGEMENT : THE HUMAN FACTOR							179
	Jacky Swan, Maxine Robertson, Sue Newell
 
	Introduction													179
	Defining KM - The Case for Research								180
	Knowledge Management in the Literature							181
	The Human Factor : A Survey of KM Practice						184
	Discussion														187
	Conclusions														192
	References														192
 
12	FUNDAMENTALS OF IMPLEMENTING DATA WAREHOUSING IN ORGANIZATIONS	195
	Pat Finnegan, David Sammon	
 
	Introduction													195
	Implementing Data Warehousing									196
	Data-gathering													197
	Data Warehousing in the Companies Studied						197
	Organizational Prerequisites for Data Warehousing Implemantation201
	Conclusions														208
	References														208
 
13	BARRIERS TO ADOPTION OF ORGANIZATIONAL MEMORIES : LESSONS
		FROM INDUSTRY												210
	Karma Sherif													
 
	Introduction													210
	Research Method													211
	Research Findings												214
	Lesons Learnt 													219
	Conclusion														220
	References														220
 
14	UNDERSTANDING KNOWLEDGE MANAGEMENT SOLUTIONS : THE EVOLUTION
		OF FRAMEWORKS IN THEORY AND PRACTICE						222
	C.W.Holsapple, K.D.Joshi
 
	Introduction													222
	Representative Frameworks										222
	A Synthesized Framework											229
	A Collaborative KM Framework 									236
	Summary and Conclusion											239
	References														240
	Appendix : Delphi Panelists (Name & Affiliation)				242
			
INDEX																243