TITLE : MAKING CHANGE HAPPEN ONE PERSON AT A TIME: ASSESSING CHANGE CAPACITY WITHIN YOUR ORGANIZATION

 
Preface:A Process for Making Change Happen							ix
 
Acknowledgments													 xxiii
 
Introduction:Assessing the Personal Change Capacity of Your People	1
 
Part One: The Assessment Process
1 Evaluating Five Factors											21
2 Spotlighting the Two Key Measures of Change Response and Versatility
																	36
3 Creating Profiles													55
4 Identifying Group Change Capacity									73
5 Analyzing Weak Links												86
6 Drawing the Roadmap											   103
 
Part Two: Creating a Development and Coaching Plan
7 Setting the Stage for Successful, Change-Focused Development	   127
8 Providing Feedback That Facilitate Change Agendas				   141
9 Choosing the Development Options That Best Suit the Individual   157
10 Implementing Change-Focused coaching Techniques                 175
 
Part Three:Organizational Readiness, Individual Action
11 Assessing the Organization's Capacity to Support and Facilitate
Change															   193
12 How Leaders at All Levels Can Make Change Happen				   216
 
Epilogue: Change Begins One Person at a Time ... But It Adds Up	   235
 
Notes															   243
 
Further Readings												   249
 
Index															   251