TITLE : KNOWLEDGE MANAGEMENT: ENABLING BUSINESS GROWTH.

 
 
    Foreword                                  ix
 
    Preface                                 xiii
 
    Acknowledgments                           xv
 
    1. Knowing What There is to Know           1
 
       Understanding the Importance of Knowledge 4
       The Technology Push for Knowledge Management 6
       From Art to Science: Knowledge Management 9
 
    2. Demistifying Knowledge Management    15
 
       The D, 1, K, W Quartet 17
       Two Knowledge Solution Models 19
       The Transformation Model from Information to Knowledge 22
       From Knowledge to Knowledge Management 27
       Knowledge Generation 28
       Knowledge Typology 33
       Knowledge Utilization 37
       Summary 41
       References 41
 
   3. The Technology Perspective            43
 
       Knowledge Management Technologies 46
       IS and IT are Not Quite Synonymous 47
       Transformation Model Technologies 51
       Artificial Intelligence and Expert Systems 61
       Independent Model Technologies 65
       Networking 67
       Web Publishing and Hypertext 67
       Search Engines and Text Mining 69
       Document Management 71
       Workflow 71
       Collaboration 73
       Dissemination Technologies 74
       KBMS 74
       Summary 77
       References 78
       Additional Readings 78
 
    4. The Process Perspective               79
 
        Information Management to Knowledge Management 82
        Business Process Re-engineering to
        Knowledge Management 84
        Learning Management to Knowledge Management  86
        Quality Management to Knowledge Management 88
        Knowledge Management in the Organisational Context 91
        Integrating Knowledge Management into the
        Millennium Enterprise 95
 
    5. The Learning Systems Perspective     101
 
        On Technologies and Standards 103
        What are These Standards? 106
        The Lead Players in Standards 108
        The Actual Business of On-line Learning 109
        A WBT Solution Framework 112
        Interface to Other Databases 116 ,V
        Implementing the Model 117
        The Methodology 120
        Summary 126      Annexure 5.1 127
        Annexure 5.2 127
        Annexure 5.3 128
        Annexure 5.4 129
        Annexure 5.5 130
        Annexure 5.6 131
 
    6. The KM Toolbox                      133
 
        The Origin 136
        Choosing the Right Tools 143
        Tool Choices in the European Insurance Firm 145
        Extending the Dual Solution Model into a Tool Strategy 148
        The Aptech KMF 151
        Summary 153
        References 154
        Additional Readings 154
        Annexure 6.1 155
        Annexure 6.2 158
 
    7. Building the Knowledge Corporation   163
 
        Building Knowledge Corporations:
        The "Entegrated" Portal Approach 165 F; Implementing
        Knowledge Management in Stages 170 M Towards the Market
        Facing
        Enterprise-with KM Initiatives 172
        The ASP Option-Building Knowledge
        Corporations on the Web 174
 
    8. Implementing KNI in Your Organization    179
 
        Linking Knowledge Strategy to Business Strategy 181
        The K-Gap Analyzer as a Tool 182
        The Four Phase KM Methodology 184
        Creating the Knowledge
        Organization-Does it Require a CKO? 200
        The Dual Solution Model and the
        Implementation Strategy 203
        Summary 205
        References 206
 
    9. Changing Lives Everywhere            207
 
        E-Governance-The Knowledge Management Way 208
        Smart Schools-incubating the Knowledge Society 210
        Virtual Universities-Building a New
        Breed of Knowledge Entrepreneurs 210
        Building Knowledge Societies 214
 
    10. The Future                          221
 
         The Survivors in the Dotcorn Craze 224
         Survival of the Intermediaries 226
         References 231