TITLE : E-BUSINESS: ROADMAP FOR SUCCESS.

 
Foreword xiii
 
Preface xv
 
FROM E-COMMERCE TO E-BUSINESS     1
 
E-BUSINESS TREND SPOTTING         27
 
THINK E-BUSINESS DESIGN, NOT JUST TECHNOLOGY     53
 
CONSTRUCTING THE E-BUSINESS ARCHITECTURE     81
 
CUSTOMER RELATIONSHIP MANAGEMENT: INTEGRATING PROCESSES TO BUILD
RELATIONSHIPS     109
 
SELLING-CHAIN MANAGEMENT: TRANSFORMING SALES INTO INTERACTIVE ORDER
ACQUISITION     137
 
ENTERPRISE RESOURCE PLANNING: THE E-BUSINIESS BACKBONE      165
 
SUPPLY CHAIN MANAGEMENT: INTERENTERPRISE FUSION      195
 
E-PROCUREMENT: THE NEXT WAVE OF COST REDUCTION       231
 
KNOWLEDGE-TONE APPLICATIONS: THE NEXT GENERATION OF DECISION SUPPORT
SYSTEMS      265
 
DEVELOPING THE E-BUSINESS DESIGN       299
 
TRANSLATING E-BUSINESS STRATEGY INTO ACTION      331
 
Endnotes      363
 
Index         369