TITLE : TEAMPOWER: LESSONS FROM AMERICA'S TOP COMPANIES ON PUTTING TEAMPOWER TO WORK.

Table of Contents
 
INTRODUCTION vii
 
Litel Telecommunications Discovers Teams vii
Should You Read This Book? ix
How Is the Book Different? x
How the Book is Organized x
Let's Go! xi
 
CHAPTER 1 THE POWER IN TEAMPOWER 1
 
The Keys to Teampower 2
Where It All Begins: Self-Management 3
How to Develop Competence, Commitment and Customer Focus 6
Why the Traditional Approach Isn't Enough 10
The Teampower Alternativp 12
Challenging Work 13 Worker Control 15 Cooperation 17
How Saturn Fits It All Together 19
Are You Ready for It? 21
 
CHAPTER 2 MAKING TEAMPOWER WORK
FOR YOU 23
 
How to Decide Where to Start 24
Forces That Help and Forces That Hinder Teampower 24
The Three Critical Success Levels 25
How to Put It Together 25
The Eight Characteristics of Successful Tegms 29
Ask the Eight Key Questions 42
 
CHAPTER 3 THE MANY DIFFERENT KINDS
OF TEAMS 45
 
Where to Start: Everybody's a Player 45
How to Empower Players as Individuals 47
Do More than Just Delegate 47
Take These Positive Steps 48
Every Player Needs a Customer 51
Quality Teams Really Work 53
What Quality Teams Do 54
How Quality Teams Pay Off 56
If You Don't Have Quality Teams-Start Them 57
Moving Beyond Quality Teams 58
The Advantages and Pitfalls of Project Teams 60
The Advantages 61
... And The Pitfalls 61
How to Make Project Teams Work 63
Consider Multifunctional and Multiskilled Teams 64
Advantages and Dangers of These Teams 65
The Strongest Form of Team: Self-Managing Teams 68
You Can Use a Mix of Different Teams 69
Remember the 6C Approach 70
 
CHAPTER 4 HERE'S WHERE IT WORKS 73
 
WordPerfect Corporation 73
GE Superabrasives 75
The Corrugated Containers Division 76
The City of Albuquerque, New Mexico 79
American Transtech 82
New Society Publishers 87
 
CHAPTER 5 MANAGING TEAM ALIGNMENT 91
 
What Teams Must Do to Be Effective 92
The Five Key Management Functions 95
The Seven Basic Management Roles 98
Your First Function: Managing Alignment 100
How Misalignment Can Happen 100
What You Do to Manage Alignment 101
Two Impqrtant Points 103
The Skills a Traditional Organization Needs 104
The Skills That Teampower Requires 105
How to Set Effective Goals 106
How to Scan the Environment 111
Teams Need Direction-But How Much? 113
How to Develop the Key Skill:
Seeing the Big Picture and the Details 116
 
CHAPTER 6 COORDINATING TEAM PERFORMANCE 121
 
How Alignment and Coordination Relate 122
What You Do to Coordinate Teams 123
The Skills You Need 125
How to Negotiate Win-Win Solutions 125
How to Manage Effectively with Influence 132
How to Understand and Improve Processes 138
How to Develop the Key Skill: Empathy 141
 
CHAPTER 7 MANAGING THE DECISION-MAKING PROCESS 147
 
Why You Must Deal with Increasing Complexity 147
Why You Must Also Deal with Increasing Diversity 149
Where Middle-and Upper-level Teams Fit In 151
What You Do to Manage the Decision Making Process 152
The Skills You Need 154
How to Generate a Broad Variety of Ideas 154
How to Tap Everyone's Expertise 156
How to Build and Maintain the Team's Self-Confidence 157
How to Deal Effectively with Workplace Flexibility 159
How to Develop the Key Skill: Creative Consensus 161
When to Use Consensus Decision-Making 162
How to Use Conflict to Create Consensus 164
 
 
CHAPTER 8 MANAGING CONTINUOUS LEARNING 169
 
What Is a "Learning Organization"? 169
What You Do to Manage Continual Learning 171
The Skills You Need 172
How to Manage Change Skillfully 173
How to Pass On Your Skills 174
How to Hold Effective Meetings 176
How to Use Practical Learning Tools 179
How to Develop the Key Skill: Promoting Intelligent Risk-Taking 182
And Now, Let's Get to the Heart of the Matter 187
 
CHAPTER 9 CREATING AND MAINTAINING TRUST 189
 
What You Do to Create and Maintain Trust 191
The Skills You Need 192
How to Listen Actively 192
How to Make Commitments Carefully and Keep Them Absolutely 197
How to Bring Hidden Agendas to the Surface 201
The Core of the Process:  Why You Must Have Integrity 203 Once Again,
Trust Is the Key 206
 
CHAPTER 10 HOW TO PREPARE FOR TEAMPOWER 209
 
Are You Ready? 209
Where to Get Help 211
How to Choose Between Multiskilled and Multifunctional Teams 214
What If You're Unionized? 216
How Do You Reward the Players? 217
How to Reward Empowered Teams as Teams 219
How to Get and Use the Information You Need 221
How to Deal with Players That Don't Want to Be Team Players 222
How to Deal with Illiteracy and Innumeracy 224
The Important Point-Teampower Works 227
 
 
CHAPTER 11 HOW TO DEVELOP TEAMS 22
 
It's Time to Use What you've Learned  229
Remember-Leaders Lead!  230
What Goal Do You Build Your Team Around 231
How to Tell If You Really Need A Team  233
Should the Team be Multiskilled or Multifunctional?  235
The Three Stages of Self-Managing Teams   241
How You Function at Each Stage   237
How to Empower Yourself as You Empower Your Team 240
How to Prepare for Self-Managing Team   241
How to Move to a Limited Self-Managing Team   243
How to Move on to a Fully Self-Managing Team  246
The Sky's the Limit_But You Want Entrepreneurial Teams?   249
Some Final Thoughts  2
 
NOTES 261
 
INDEX 267