TITLE : FACE TO FACE.

1 Management through meeting people  1
Encounters with people as a crucial stage in key management actions
Four categories of encounter
Structure of the book
 
2 The selection interiew  9
The task
Advantages of careful selection
Organizatio of the selection interview
Preparation
Encounter
Follow-up
Case illustration
Comments on illustration
 
3 Management/union negotiation  30
The task
Attitudes and objectives in management/union negotiations
Preparation
Encounter
Follow-up
Adjournments
Case illustration
Comments on Illustration
 
4 The counselling interview  53
The task
The counsellor-client relationship
Preparation
Encounter
Follow-up
Case illustration
Comments on illustration
 
5 Addressing a group  71
The task
Exponent and audience
Preparation
Encounter
Follow-up
 
Further reading  91
Index  93