TITLE : SECRETARIAL PROCEDURES AND ADMINISTRATION. 8TH ED*

 
CONTENTS
 
PART ONE	THE SECRETARIAL PROFESSION 1
 
Chapter 1 The Role of the Secretary
Chapter 2 The Secretary in the Office Environment
Chapter 3 The Secretary's Public Relations Duties
 
PART TWO	INFORMATION PROCESSING: EQUIPMENT AND ITS UTILIZATION  71
 
Chapter 4 Secretarial Typing and Supplies	
Chapter 5 Data and Word Processing	
Chapter 6 Reprographics
 
PART THREE INFORMATION PROCESSING: WRITTEN COMMUNICATIONS  145
 
Chapter 7 Mail Responsibilities
Chapter 8 Taking and Giving Dictation
Chapter 9 Quality Transcription
Chapter 10	Composing Assignments
 
PART FOUR INFORMATION PROCESSING: TRANSMITTAL SERVICES  233
 
Chapter 11 Postal and Shipping Services
Chapter 12 Basic Telephone and Telegraph Services	265
Chapter 13 Extended Telephone, Telegraph, and Other Communication
Services
 
PART FIVE	ADMINISTRATIVE SUPPORT SERVICES: MANAGEMENT OF RECORDS  319
 
Chapter 14 Records Control
Chapter 15	Alphabetic Indexing
 
PART SIX ADMINISTRATIVE SUPPORT SERVICES: TRAVEL AND CONFERENCES  373
 
Chapter 16 Expediting Travel Arrangements
Chapter 17 Planning and Facilitating Meetings
 
PART SEVEN ADMINISTRATIVE SUPPORT SERVICES: RESEARCH AND ORGANIZATION
OF BUSINESS DATA  435
 
Chapter 18 Collecting Business Information
Chapter 19 Presenting Statistical Information
Chapter 20 Assistance with Reports, Procedures Writing, and
Publications
 
PART EIGHT ADMINISTRATIVE SUPPORT SERVICES: FINANCIAL AND LEGAL
ASSISTANCE   511
 
Chapter 21 Banking Responsibilities
Chapter 22 Investments and Insurance
Chapter 23 Payroll and Tax Records
Chapter 24 Producing and Processing Legal Papers
 
PART NINE	YOUR PROFESSION: PLACEMENT AND ADVANCEMENT   609
 
Chapter 25 Selecting the Right Position
Chapter 26 Planning for Your Professional Future
Chapter 27	Fulfilling Your Administrative Role
 
PART TEN	REFERENCE GUIDE  691
 
INDEX  763