TITLE : FACE TO FACE SKILLS: A PRACTICAL GUIDE TO INTERACTIVE SKILLS.

 
Contents
 
Preface  v
 
1 	Introducing behaviour  1
 
2 	Situations, objectives and behaviour  17
 
3 	Excercises in behaviour recognition  36
 
4 	Developing realistic objectives  57
 
5 	How to analyse behaviour  78
 
6 	Exercises in behaviour analysis  100
 
7 	How to shape other people's behaviour  132
 
8 	Non-verbal behaviour  154
 
9 	How to plan behaviour  169
 
10 	What is interactive competence?  196