TITLE : FABULOUS MANAGER: 20 KEY LESSONS TOWARDS MANAGEMENT EXCELLENCE, THE.

Preface              ix
 
Introduction          1
 
1 What We Can Learn From Bad Managers    7
 
The 'We have always done it this way' manager    8
The 'Wisdom in high places only' manager        10
The 'It can't be done here' manager             11
The 'That's a great idea' manager               11
The 'Me first' manager 12 + The 'Zookeeper' manager  12
The 'Spy' manager 13 + The 'Anointed' manager        13
 
2 What Makes You a Good Manager?            17
 
A simple question 17 + It all depends . . . 18
A manager or a leader? 19 + People are important   19
Two major considerations 19 + What makes a good manager?   20
What are the right things? 20 + Striking a balance   21
Can you be good at everything?   21
 
3 The Manager As Developer: Improving Your Workers	   25
 
A satisfied workforce 26 + Self-development   26
Individual employee development 27 + Team development  28
Training or development?   28
What does development mean in practice?   29
 
4 Sharing Power With Your People  31
Thr trar nal picture 31 + Empowerment   32
The leader's role in empowerment 33 + Understanding and valuing   34
Giving direction 35 + Workirig together   35
Giving the power to act 35 + Assigning those tasks   36
Making that input real 36 + Surrendering some control   37
Taking risks   37
 
5 Leadership: It's More Than Who You Are   39
Easy images 40 + He was born like that   41
He has more paper 41 + You are what you are - aren't you?   41
It worked at my place - how about yours?   42
Task-centred or people-centred? 43 + Changing your style   43
Action leaders 44 + Getting it together   45
 
6 Motivation Means More Than Money   47
 
They're not all the same 49 + Giving people challenge   50
Making their input meaningful 50 + I did it! 51 + I can do that   51
Tools to do the job 52 + Growth is important   53
What are your expectations?   53
 
7 Who Makes the Decisions Around Here?	  57
 
Are all decisions the same? 58 + Everyday decisions   58
Crisis decisions 59 + Deep decisions 59 + Know-how   60
Can they live with it? 61 + How good is it?   61
How long have you got? 62 + Why, in my day. . .   62
That's how we do things around here   63
 
8 Delegating or Dishing Out Work?   65
 
Tartonia loses her head 65 + Sang Nila loses some friends   67
What real delegation is 67 + It isn't easy   68
Some critical questions 68 + Doing it right   69
Think 69 + Prepare 69 + Select 70 + Meet   70
Contract 71 + Monitor 71 + Review   72
 
9 Ruining or Developing Teamwork: Take Your Choice   75
 
How to ruin teamwork in thirteen easy lessons 75 + Development   77
Shared targets 77 + Quality relationships 78 + Pulling together  79
Balanced leadership 81 + Building winning teams   81
 
10 Successful Teams: Getting the Right People  83
 
Roles 83 + Unbalanced teams   85
How to create a balanced team   86
 
11 Making Appraisal Worthwhile      89
 
Are you really open? 89 + Questionable practices   91
Should appraisal be linked to pay? 91 + Let's look forward   92
How do you make the most of people's potential?   92
A partnership 92 + Seeing appraisal as an opportunity   93
Using appraisal to build on strengths 93 + Words and action   93
How to do it 94 + Getting the appraisal interview right   94
Using appraisal to transform performance   95
 
12 Selecting the Right Person: The Art of Interviewing	97
 
What is the purpose of interviewing?   97
What can you do to make interviews lousy?   98
How to make interviews work well 98 + The interview itself   99
What are the most common interviewing problems?   101
How to ask telling questions   101
The types of questions you should avoid   102
Setting up interviews   103
What should you cover in selection interviews?   104
 
13 Reach Allreement and Everyone Is Happy!    107
 
Do you always have to negotiate? 109 + How does negotiation work?
109
What do you need to prepare before negotiating?   110
How do you start the negotiation off? 111 + What next?   112
What happens if you can't agree?   112
How to get 'super' agreements   113
Some miscellaneous (or mischievous) negotiation tactics   114
 
14 How to Get Your Way Without Being Bossy:
The Skilful Influencer            115
 
Is the boss a bully? 115 + Things are different now   116
How do some managers seem to get their way?   116
Why do some not do so well?   116
Using muscle as a last resort   116
How can you have your way but still maintain relationships?   117
Getting it right 120 + Have you chosen the right strategy?   121
How do you become a successful influencer?   121
Better still, how do you become an 'expert' influencer?   122
 
15 Getting Ready for the Weekly Pow-wow    125
Poor meetings 125 + Meeting Joan 127 + Be prepared   128
 
16 Getting to Grips With Conflict   133
How fights start 133 + Positive or negative conflict   135
Turn the other way 135 + Do what you like 136 + Stop it   137
Meet you half way 137 + Let's work together   137
 
17 Attacks By Time Thieves: How to Defend Yourself	141
 
Outside and inside thieves 141 + Let's do it later   142
That's not good enough 143 + You never told me   144
Interrupt me, please 145 + Lock them up   146
 
18 Writing Management Reports    149
 
How to get ready to write the report    150
Gefflng the message across 151 + What should the report look like?
151
What is the best style to use? 151 + How to make your report clear
152
How to lay out your report   153
What is there to do when it's finished?   154
How to sharpen your report even more   154
Does your report make sense?   155
 
19 Presenting Your Ideas in Public    157
 
Doing your homework    158
How do you give your presentation shape?     160
How do you make the presentation work well?    162
What type of presenter are you?    163
 
20 Management Structure: Getting It Right     165
Do they always work out as planned?    165
Putting the pieces together    167
Matching the structure with what you are trying to do   167
Complicated or outdated structures 168 + Getting it right   168
What sort of structure can you have? 168 + Go for simplicity   170
Getting the best of both worlds    170
What can you do to improve maHers? 170 + Start small    171
Accept that things have to change    171
 
Conclusion     173
 
Index          177