TITLE : SECRETS OF SUCCESSFUL BUSINESS LETTERS, THE.

In this remarkably comprehensive book, Clive Goodworth proves that there is life after 'Dear Sir ... ' Writing letters - especially business letters - is a chore the vast majority of us could well live without. So if you have ever wished that someone would come up with a really simple guide to writing letters - again, especially business letters - then consider your wish well and truly granted.

And if you have ever yearned for a volume you could look up and instantly find a ready-written letter which meets your immediate need, then yearn no more.

Because The Secrets of Successul Business Letters does all that - and more.

* How to make a complaint. How to apologize. What to say to slow payers - in the nicest, or rudest, possible way.

* Letters of praise. Letters of criticism. Writing complicated reports and press releases. Even penning your own resignation.

* What to say when you are hiring and firing. Being sincere, without being awkward, in letters of condolence.

* The ins and outs of sales letters, quotations and after-sales letters.

* All backed up by phrase-banks that you can glean from. And a red alert index that points you to the right letter at the right time.

The secrets of Successful Business Letters. Because someone, somewhere, wants a letter from you ... now!