TITLE : SECRETARIAL PROCEDURES & ADMINISTRATION. 7TH ED.

Today's office is changing at a dizzying speed. New technology enables the office force to achieve higher productivity at lower costs. Scientific managerial techniques dictate the adoption of uniform of- fice systems and procedures. Legislation and enlightened manage- ment are opening many business positions from clerk to top execu- tive to persons of both sexes and all ethnic backgrounds. Secretarial Procedures and Administration, Seventh Edition, is designed to re- flect these changes and to prepare secretaries for job entry as well as advancement.

In today's office environment your decision to become a secretary is a wise one. You will obtain a position to which you can bring marketable skills and know-how in performing the office tasks that contribute to the effectiveness of the executive and the company. You will perform an assistant's function. If you learn how business functions, how to effectively work with business people, and how to continually upgrade your knowledge and skills, your secretarial po- sition can be the beginning step in a successful career path to your ultimate goal.

Secretarial Procedures and Administration, Seventh Edition, pre- pares you to perform the operational functions of a secretary. You will learn the procedures necessary to function efficiently in today's office with its vast array of new equipment and new organizational patterns. Whether you work as a traditional secretary or as one of the two types of secretaries in a word processing environment (ad- ministrative secretary and correspondence secretary), this book pre- pares you for these operational responsibilities. Basic skills in type- writing and in shorthand are assumed; other skills are presented as if they were new to you. Secretarial Procedures and Administration is planned with the experienced secretary in mind, too, for continual updating about the secretarial role is essential.

The top-level secretary makes many decisions both about how to handle work assignments and about how to deai with colleagues at all levels-supervisees, co-workers, and executives. Throughout the course, therefore, emphasis is placed on development of decision- making competencies so that the secretary can operate with a min- imum of supervision and exercise that most-needed skill of all-  skill in human relations. Without good human relations techniques it is difficult for anyone, no matter how skillful, to be successful in business .

The text consists of 28 chapters organized into 9 parts. Part 1 discusses the changing~ organizational pattern of secretarial work and the secretary's role in the total office environment. Parts 2, 3, and 4 deal with word processing, the transformation of ideas into typewritten or printed form. These parts cover such topics as type- writing, reprographics, dictation and transcription, composition, in- coming and outgoing mail, postal and shipping services, and tele- phone and telegraph services. Part 5 deals with the management of records and the rules of alphabetic indexing. Parts 6, 7, and 8 en- compass such secretarial functions as planning travel and expedit- ing meetings and conferences; collecting, processing, and presenting business data; and handling financial, payroll, and legal responsibil- ities. Part 9 examines the employment opportunities open to the college-trained secretary, techniques used in applying for a job, the essentials for achieving professional status, and the supervisory- ' administrative role of the secretary or administrative assistant.

At the end of each chapter is a list of carefully selected suggested readings. You will find many uses for this list-when you are writ- ing a term paper for this or another course, when you are asked to speak on a secretarial subject, or when you want to delve more deeply into a topic during the course.

Case problems at the end of each part are close adaptations of actual office situations and bring realism to the course. As you solve them, try to develop a set of principles that will enable you to cope with similar situations that you may encounter on the job.

The Reference Guide at the end of the book can be of enormous value if you will let it help you become the "word specialist" that a competent secretary must be. It identifies accepted practices for ab- breviating and capitalizing words, writing and using numbers, spelling and using plurals and possessives, punctuating, and using words effectively. Following this section are a Communications Guide and a brief Postal Guide. You can see why we say that the book is more than a textbook. You will want to take it to the office with you as a constant on-thejob reference.

The authors hope that through this textbook you will set the high- est professional goals for yourself-goals consistent with your abil- ities. If you input your best efforts into the course, you will output products that will enable you to achieve your goals, not only in the immediate future but as your ultimate career plans unfold.

J Marshall Hanna Estelle L. Popham Rita Sloan Tilton Today's office is changing at a dizzying speed. New technology enables the office force to achieve higher productivity at lower costs. Scientific managerial techniques dictate the adoption of uniform of- fice systems and procedures. Legislation and enlightened manage- ment are opening many business positions from clerk to top execu- tive to persons of both sexes and all ethnic backgrounds. Secretarial Procedures and Administration, Seventh Edition, is designed to re- flect these changes and to prepare secretaries for job entry as well as advancement .

In today's office environment your decision to become a secretary is a wise one. You will obtain a position to which you can bring marketable skills and know-how in performing the office tasks that contribute to the effectiveness of the executive and the company. You will perform an assistant's function. If you learn how business functions, how to effectively work with business people, and how to continually upgrade your knowledge and skills, your secretarial po- sition can be the beginning step in a successful career path to your ultimate goal.

Secretarial Procedures and Administration, Seventh Edition, pre- pares you to perform the operational functions of a secretary. You will learn the procedures necessary to function efficiently in today's office with its vast array of new equipment and new organizational patterns. M/hether you work as a traditional secretary or as one of the two types of secretaries in a word processing environment (ad- ministrative secretary and correspondence secretary), this book pre- pares you for these operational responsibilities. Basic skills in type- writing and in shorthand are assumed; other skills are presented as if they were new to you. Secretarial Procedures and Administration is planned with the experienced secretary in mind, too, for continual updating about the secretarial role is essential.

The top-level secretary makes many decisions, both about how to handle work assignments and about how to deal with colleagues at all levels-supervisees, co-workers, and executives. Throughout the course, therefore, emphasis is placed on development of decision- making competencies so that the secretary can operate with a min- imum of supervision and exercise that most-needed skill of all-  skill in human relations. Without good human relations techniques, it is difficult for anyone, no matter how skillful, to be successful in

bus iness .

The text consists of 28 chapters organized into 9 parts. Part 1 discusses the changinK organizational pattern of secretarial work and the secretary's role in the total office environment. Parts 2, 3, and 4 deal with word processing, the transformation of ideas into typewritten or printed form. These parts cover such topics as type- writing, reprographics, dictation and transcription, composition, in- coming and outgoing mail, postal and shipping services, and tele- phone and telegraph services. Part 5 deals with the management of records and the rules of alphabetic indexing. Parts 6, 7, and 8 en- compass such secretarial functions as planning travel and expedit- ing meetings and conferences; collecting, processing, and presenting business data; and handling financial, payroll, and legal responsibil- ities. Part 9 examines the employment opportunities open to the college-trained secretary, techniques used in applying for a job, the essentials for achieving professional status, and the supervisory- administrative role of the secretary or administrative assistant.

At the end of each chapter is a list of carefully selected suggested readings. You will find many uses for this list-when you are writ- ing a term paper for this or another course, when you are asked to speak on a secretarial subject, or when you want to delve more deeply into a topic during the course.

Case problems at the end of each part are close adaptations of actual office situations and bring realism to the course. As you solve them, try to develop a set of principles that will enable you to cope with similar situations that you may encounter on the job.

The Reference Guide at the end of the book can be of enormous value if you will let it help you become the "word specialist" that a competent secretary must be. It identifies accepted practices for ab- breviating and capitalizing words, writing and using numbers, spelling and using plurals and possessives, punctuating, and using words effectively. Following this section are a Communications Guide and a brief Postal Guide. You can see why we say that the book is more than a textbook. You will want to take it to the office with you as a constant on-thejob reference.

The authors hope that through this textbook you will set the high- est professional goals for yourself-goals consistent with your abil- ities. If you input your best efforts into the course, you will output products that will enable you to achieve your goals, not only in the immediate future but as your ultimate career plans unfold.

J Marshall Hanna Estelle L. Popham Rita Sloan Tilton Preface

2~lced or 1,

.eval ab I isher . Today's office is changing at a dizzying speed. New technology enables the office force to achieve higher productivity at lower costs. Scientific managerial techniques dictate the adoption of uniform of- fice systems and procedures. Legislation and enlightened manage- ment are opening many business positions from clerk to top execu- tive to persons of both sexes and all ethnic backgrounds. Secretarial Procedures and Administration, Seventh Edition, is designed to re- flect these changes and to prepare secretaries for job entry as well as advancement.

In today's office environment your decision to become a secretary is a wise one. You will obtain a position to which you can bring marketable skills and know-how in performing the office tasks that contribute to the effectiveness of the executive and the company. You will perform an assistant's function. If you learn how business functions, how to effectively work with business people, and how to continually upgrade your knowledge and skills, your secretarial po- sition can be the beginning step in a successful career path to your ultimate goal.

Secretarial Procedures and Administration, Seventh Edition, pre- pares you to perform the operational functions of a secretary. You will learn the procedures necessary to function efficiently in today's office with its vast array of new equipment and new organizational patterns. Whether you work as a traditional secretary or as one of the two types of secretaries in a word processing environment (ad- ministrative secretary and correspondence secretary), this book pre- pares you for these operational responsibilities. Basic skills in type- writing and in shorthand are assumed; other skills are presented as if they were new to you. Secretarial Procedures and Administration is planned with the experienced secretary in mind, too, for continual updating about the secretarial role is essential.

The top-level secretary makes many decisions, both about how to handle work assignments and about how to deal with colleagues at all levels-supervisees, co-workers, and executives. Throughout the course, therefore, emphasis is placed on development of decision- making competencies so that the secretary can operate with a min- imum of supervision and exercise that most-needed skill of all- Today's office is changing at a dizzying speed. New technology enables the office force to achieve higher productivity at lower costs. Scientific managerial techniques dictate the adoption of uniform of- fice systems and procedures. Legislation and enlightened manage- ment are opening many business positions from clerk to top execu- tive to persons of both sexes and all ethnic backgrounds. Secretarial Procedures and Administration, Seventh Edition, is designed to re- flect these changes and to prepare secretaries for job entry as well as advancement.

In today's office environment your decision to become a secretary is a wise one. You will obtain a position to which you can bring marketable skills and know-how in performing the office tasks that contribute to the effectiveness of the executive and the company. You ~will perform an assistant's function. If you learn how business functions, how to effectively work with business people, and how to continually upgrade your knowledge and skills, your secretarial po- sition can be the beginning step in a successful career path to your ultimate goal.

Secretarial Procedures and Administration, Seventh Edition, pre- pares you to perform the operational functions of a secretary. You will learn the procedures necessary to function efficiently in today's office with its vast array of new equipment and new organizational patterns. Whether you work as a traditional secretary or as one of the two types of secretaries in a word processing environment (ad- ministrative secretary and correspondence secretary), this book pre- pares you for these operational responsibilities. Basic skills in type- writing and in shorthand are assumed; other skills are presented as if they were new to you. Secretarial Procedures and Administration is planned with the experienced secretary in mind, too, for continual updating about the secretarial role is essential.

The top-level secretary makes many decisions, both about how to handle work assignments and about how to deal with colleagues at all levels-supervisees, co-workers, and executives. ThroughJout the course, therefore, emphasis is placed on development of decision- making competencies so that the secretary can operate with a min- imum of supervision and exercise that most-needed skill of all-  skill in human relations. Without good human relations techniques, it is difficult for anyone, no matter how skillful, to be successful in business.

The text consists of 28 chapters organized into 9 parts. Part 1 discusses the changing organizational pattern of secretarial work and the secretary's role in the total office environment. Parts 2, 3, and 4 deal with word processing, the transformation of ideas into typewritten or printed form. These parts cover such topics as type- writing, reprographics, dictation and transcription, composition, in- coming and outgoing mail, postal and shipping services, and tele- phon~e and telegraph services. Part 5 deals with the management of records and the rules of alphabetic indexing. Parts 6, 7, and 8 en- compass such secretarial functions as planning travel and expedit- ihg meetings and conferences; collecting, processing, and presenting business data; and handling financial, payroll, and legal responsibil- ities. Part 9 examines the employment opportunities open to the college-trained secretary, techniques used in applying for a job, the essentials for achieving professional status, and the supervisory- administrative role of the secretary or administrative assistant.

At the end of each chapter is a list of carefully selected suggested readings. You will find many uses for this list-when you are writ- ing a term paper for this or another course, when you are asked to speak on a secretarial subject, or when you want to delve more deeply into a topic during the course.

Case problems at the end of each part are close adaptations of actual office situations and bring realism to the course. As you solve them, try to develop a set of principles that will enable you to cope with similar situations that you may encounter on the job.

The Reference Guide at the end of the book can be of enormous value if you will let it help you become the "word specialist" that a competent secretary must be. It identifies accepted practices for ab- breviating and capitalizing words, writing and using numbers, spelling and using p]urals and possessives, punctuating, and using words effectively. Following this section are a Communications Guide and a brief Postal Guide. You can see why we say that the book is more than a textbook. You will want to take it to the office with you as a constant on-thejob reference.

The authors hope that through this textbook you will set the high- est professional goals for yourself-goals consistent with your abil- ities. If you input your best efforts into the course, you will output products that will enable you to achieve your goals, not only in the immediate future but as your ultimate career plans unfold.

J Marshall Hanna Estelle L. Popham Rita Sloan Tilton Preface g