TITLE : SECRETARIAL ADMINISTRATION AND MANAGEMENT.

Secretarial Administration and Management is a modern, up-to-date information source emphasizing the administrative and secretarial skills necessary for success in today's highly technological offices. It includes the major skills, attitudes, and knowledge needed by administrative assistants/secretaries. Students, teachers, and practicing office professionals alike will benefit from its comprehensive yet succinct coverage.

Key terms are listed at the beginning of each chapter to help in studying and reviewing the material. A glossary provides quick reference to definitions of technical terms used throughout the book. The student workbook complements the text in providing assignments, activities, and chapter summaries which reinforce concepts presented in the text.

The accompanying teacher's manual provides helpful materials and suggestions for making classroom activities useful for students and easier for the teacher. Chapter summary outlines serve as model lecture notes. Short-answer test questions for each chapter are included in a test bank with answer keys. Answers to end-of-chapter questions and exercises also are provided.

Secretarial Administration and Management is adaptable to both community college and university-level students and may be used for a one- or two-semester course. The 23 chapters, although arranged in eight parts by job and task relationships, may be presented in various sequences at the individual teacher's discretion.

For practicing office professionals, Secretarial Administration and Management is a valuable resource in several ways. Its comprehensive coverage makes it an excellent desk reference. Within it are answers to many content and application questions regularly confronting administrative assistants, such as style, format, and content of various business documents. Also, persons studying for the Certified Professional Secretary Examination or similar examinations will find it an excellent review source.

Our wish is that you will enjoy your use of this book and that you will gain invaluable knowledge from reading it.

DANIEL R. BOYD STEPHEN D. LEWIS