KNOWLEDGE MANAGEMENT TOOLKIT: PRACTICAL TECHNIQUES FOR BUILDING A KNOWLEDGE MANAGEMENT SYSTEM.
TITLE : KNOWLEDGE MANAGEMENT TOOLKIT: PRACTICAL TECHNIQUES
FOR BUILDING A KNOWLEDGE MANAGEMENT SYSTEM.
MATERIAL TYPE : BOOK
AQUISITION NO. : 14176
In the quest for sustainable competitive advantage, companies have
finally come to realize that technology alone is not that. What
sustains is knowledge. It is in unchaining knowledge that lies in your
company's people, processes and experience that the hope for survival
rests. Peter Drucker warns us long time ago but it's only now that
companies have finally woken up to the value of managing their
knowledge and bringing it to bear upon decisions that drive them up or
out of existence.
If your organization is confused by vendor buzz and consultant
pitches about how they and their products can solve all your knowledge
problems, be forewarned : It's not that easy. Knowledge management
(KM) is just about 35% technology. While technology is the easy part,
it's the people and the processes part that is hard.
The Knowledge Management Toolkit will provide you with a strategic
roadmap for knowledge management and teach you how to implement KM in
your company step-by-step. Technology should not always be mistaken
for computing technology; the two are not synonymous. Chapter 1,
rather than this preface, introduces you to KM and to this book.
Before you begin, a notational warning would be in order. You'll find
a lot of citations because of the cumulative tradition that this book
follows by choice. However, do not let this distract you; all you need
to comprehend a topic being discussed is footnoted on the same page.
You can safely ignore all endnotes without losing any information
(unless you want to trace bibliographic history). When a URL is
mentioned in the text, you will likely find further information on it
in Appendix D.
You'll hear about the silver bullet, a term rooted in folklore of the
American Civil War. It supposedly emerged from the practice of
encouraging a patient who was to undergo field surgery to bite down
hard on a lead bullet "to divert the mind from the pain and screaming"
(American Slang, Harper & Row, New York, 1986). You'll soon realize
that you've found the silver bullet of business competitiveness.
Think of this book as a conversation between you and me. Remember to
visit the companion site at www.kmtoolkit.com. I would love to hear
your comments, suggestions, questions, criticisms and reactions. Feel
free to email me at atiwana@acm.org.
